Privacy Policy - Albion Acoustics Ltd.

Albion Acoustics Ltd. ("we", "our", "us") is dedicated to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our website and in the course of providing our services, which include speaker design and engineering, precision component manufacturing, speaker assembly and calibration, acoustic testing and quality control, custom audio solutions, packaging and global distribution, and after-sales support and maintenance.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and we encourage you to review it periodically.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: This may include your name, postal address, telephone number, and payment details when you make inquiries, place orders, or request support. We only collect personal information that you voluntarily provide to us.
• Non-Personal Information: When you visit our website, we may automatically collect certain non-personal information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand website usage and improve user experience.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide, operate, and maintain our services, including the design, manufacturing, assembly, and delivery of audio equipment and custom solutions.
• To process transactions, fulfill orders, and manage your account.
• To respond to your inquiries, provide customer support, and communicate updates regarding our services.
• To improve our website, products, and services by analyzing usage patterns and feedback.
• For internal record-keeping and administrative purposes.
• To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., shipping companies for global distribution, payment processors). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.

4. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights concerning your personal information:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or submit your personal information. These measures include using secure servers, data encryption, and access controls. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal data, we will either delete or anonymize it.

7. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that enable our systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction so that we can offer better website experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features that make your site experience more efficient may not function properly.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: